Japanese Instant Pain Relief Soothing Massage Gel | Fast-Acting Muscle & Joint Comfort | With Mugwort Oil, Camphor & Lactic Acid | Relief for Back, Neck, Shoulders & Knees (100 gm)

1. What is your return policy?

We offer a 5-day return policy on all eligible products. If you're not completely satisfied with your purchase, you can return the item within 5 days of delivery for a refund or exchange.

2. How do I request a return?

To request a return, simply contact our customer service team at [Insert Email] within 5 days of receiving your order. Please include your order number and the reason for the return, and we will guide you through the next steps.

3. Are there any items that cannot be returned?

Yes, certain items may not be eligible for return. This includes:

• Items that are used, damaged, or not in their original packaging.
• Sale or clearance items (if marked as non-refundable).
• Personalized or custom-made items.

4. What condition should the item be in to qualify for a return?

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any tags or labels should still be attached.

5. Will I be charged a restocking fee?

We do not charge any restocking fees. However, return shipping costs are typically the responsibility of the customer, unless the item was damaged or defective upon arrival.

6. How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. This process usually takes 3-5 business days. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.

7. Can I exchange an item?

Yes, exchanges are possible within 5 days of receiving your order. If you would like a different size or color, please contact us, and we will help facilitate the exchange, provided the item is still in stock.

8. Who covers the return shipping cost?

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. If the issue was our mistake, we will provide a prepaid return shipping label.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at [Insert Email] within 48 hours of delivery. We will replace the item at no additional cost or offer a full refund.

10. How do I know if my return has been processed?

You will receive an email notification once your return has been processed. If you haven’t received confirmation within 5 days of sending back your item, please contact us for an update.